Chime / Support
A little help,
when you need it.
Account questions, room conversations, or something that doesn’t feel right. Here’s where to start.
The direct route
Let’s talk.
For app support, privacy requests and questions about our terms.
lena.gubetini12@icloud.comHelp us find the right context.
- Your device model and app version, if available
- What happened and what you expected
- A relevant room or message reference
Please leave out passwords, payment-card details and other sensitive information.
A few useful pointers
Find your starting point.
Choose a topic for guidance on the current app.
Account access & your profile
Use the email and password you registered with. Contact support if you cannot sign in, and never include your password in an email.
You can edit your display name, avatar, biography, interests and selected city from You. Sign-out and Delete Account are in Account settings.
Rooms, topics & bookmarks
Discover helps you find interest-based rooms. Open a room to join its text conversation, view the current topic and browse shared contributions. Follow a room to find it again, or bookmark a topic for later.
Messages, photos & voice notes
Direct messages support text, images and recorded voice notes; room conversations use text. If a photo or voice note does not work, check camera or microphone permission in Chime’s Permissions page and your device settings.
Report content or block an account
Use the available report actions on content or profiles. You can review reports and manage blocked accounts in Safety & Privacy. Include the relevant room, message or user reference when emailing about a concern.
Picks, gifts & purchase questions
Picks are consumable virtual items. A credited balance is held in your Chime account; restoring a purchase does not grant that balance again. Purchase availability depends on your platform and store configuration.
If you need help, include your account reference, device platform, transaction reference and a description of what happened. Leave out payment-card details.
Account deletion & privacy requests
In the app, open You → Account → Delete Account.
For privacy questions or requests, email lena.gubetini12@icloud.com. You can also read the Privacy Policy.